Tuesday, October 18, 2005
Newcastle (England) City Libraries Launches 24-hour Reference Service
Apparently this service, developed by the Museums, Libraries and Archives Council in the UK links up a variety of libraries' reference staffs to be on call via email and online chat to handle any question from patrons. The article on 24dash.com does not explain how the on-call system works, but one does wonder how those late night reference questions are handled....
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